Terms of service

TERMS OF SERVICE

Effective date: August 10, 2026

These Terms of Service (“Terms”) govern your access to oakdorn.com and your purchase or use of products and services offered under the Oakdorn brand.

Oakdorn is operated by Euromarketing, a sole proprietorship registered in the Netherlands, with its business address at Ceintuurbaan 222H, 1072 GD Amsterdam, the Netherlands (“Oakdorn,” “Euromarketing,” “we,” “us,” or “our”).

By accessing the website or placing an order, you agree to these Terms. If you do not agree, do not use the website or purchase our products.

1. Eligibility

You must be legally capable of entering into a binding agreement to place an order.

You are responsible for providing accurate billing, payment, shipping, and contact information.

2. United States Sales

We currently offer and ship products only to eligible addresses within the United States, as described in our Shipping Policy.

We may restrict or refuse orders placed for delivery to unsupported locations, freight forwarders, or locations outside our active shipping area.

3. Products and Product Information

We make reasonable efforts to describe and display our products accurately.

Because Oakdorn products contain natural materials, individual products may have normal variations in color, grain, texture, bristle appearance, dimensions, and finish. Normal natural variation is not necessarily a defect.

Product descriptions and customer experiences are provided for general consumer information. Oakdorn products are not medical devices and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Individual experiences and results may vary.

4. Prices and Promotions

Prices are displayed in U.S. dollars unless stated otherwise.

Prices, promotions, bundles, availability, and discount terms may change before an order is accepted. The total price charged will be shown before you submit the order.

Applicable taxes and any disclosed charges will be shown during checkout.

Promotions may have separate terms concerning eligible products, quantities, duration, and combinations with other offers. If separate promotional terms conflict with these Terms, the specific promotional terms control for that promotion.

5. Orders and Acceptance

Submitting an order is an offer to purchase. An automated order confirmation acknowledges receipt but does not necessarily mean that we have accepted the order.

We may reject or cancel an order for legitimate reasons, including:

  • product unavailability;

  • payment failure;

  • suspected fraud;

  • an obvious pricing or description error;

  • an unsupported delivery address;

  • misuse of a promotion; or

  • violation of these Terms.

If we cancel an order after payment has been collected, we will refund the cancelled amount to the original payment method.

6. Payment

You authorize Oakdorn and its payment providers to charge the payment method selected during checkout for the total amount shown before order submission.

Payment services may be subject to the payment provider’s own terms and privacy practices.

7. Shipping and Delivery

Processing times, delivery estimates, supported destinations, tracking, delay procedures, and lost-package procedures are described in our Shipping Policy:

https://oakdorn.com/policies/shipping-policy

Delivery dates are estimates unless we expressly promise a specific date.

If we cannot ship within the applicable promised timeframe, we will provide any delay notice, cancellation option, or refund required by law.

Risk of loss passes upon confirmed delivery to the shipping address provided with the order, subject to any rights that cannot legally be waived.

8. Returns and Refunds

Eligible purchases are covered by our 90-Day Money-Back Guarantee and Refund Policy:

https://oakdorn.com/policies/refund-policy

The Refund Policy explains the return period, reasonable trial use, return authorization, return shipping, exclusions, damaged or incorrect products, and refund timing.

Nothing in these Terms or the Refund Policy limits non-waivable rights concerning products that are defective, misdescribed, incorrect, unlawfully supplied, or not delivered.

9. Reviews and Customer Content

Reviews and testimonials must reflect the reviewer’s honest experience.

Anyone submitting a review must disclose any material relationship with Oakdorn, including:

  • free products;

  • discounts or coupons;

  • payment;

  • employment;

  • affiliate relationships; or

  • personal or family relationships.

Incentives will not be conditioned on submitting a positive review.

You retain ownership of photographs, videos, reviews, testimonials, or other content you submit. By voluntarily submitting content for publication, you grant Oakdorn a non-exclusive, worldwide, royalty-free license to reproduce, format, display, and use that content to operate and promote Oakdorn, subject to applicable law and any separate permissions presented when the content is collected.

We may moderate or remove content for legitimate reasons, but we will not knowingly misrepresent reviews as independent, verified, or unincentivized when that is not true.

10. Intellectual Property

The Oakdorn website, photographs, graphics, text, design, videos, logos, and other brand content are owned by or licensed to Euromarketing and are protected by applicable intellectual-property laws.

You may use the website only for personal, non-commercial shopping purposes.

These Terms do not transfer ownership of any trademark, copyright, design, photograph, or other intellectual property to you.

11. Prohibited Use

You may not use the website to:

  • violate applicable law;

  • commit fraud or submit false information;

  • infringe intellectual-property or privacy rights;

  • interfere with the website’s security or operation;

  • introduce malicious code;

  • scrape or reproduce content for unauthorized commercial use;

  • impersonate another person; or

  • abuse promotions, returns, refunds, or payment systems.

12. Privacy and Cookies

Our collection, use, sharing, and retention of personal information are described in our Privacy Policy:

https://oakdorn.com/policies/privacy-policy

Depending on your location and applicable law, you may have rights concerning access, correction, deletion, objection, portability, consent withdrawal, or opting out of data sharing and targeted advertising.

Where consent is legally required for non-essential cookies or tracking technologies, we will request that consent through our cookie-preference mechanism.

13. Third-Party Services

Our website may use services provided by Shopify, payment processors, shipping carriers, analytics providers, advertising partners, review platforms, and other vendors.

We are not responsible for independent third-party websites or services, except where applicable law provides otherwise.

14. Warranties and Statutory Rights

We will provide products as described and honor the express promises contained in these Terms and our policies.

To the fullest extent permitted by law, we do not make additional warranties that are not expressly stated.

We do not exclude implied warranties, statutory guarantees, or consumer remedies where exclusion is prohibited.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Oakdorn is not liable for indirect, incidental, special, or consequential losses that were not reasonably foreseeable when the order was placed.

For a claim relating to a particular order, our aggregate liability will not exceed the amount paid for that order, except where another remedy is required by law.

Nothing in these Terms limits liability for fraud, willful misconduct, gross negligence, personal injury caused by legally actionable conduct, or any liability that cannot lawfully be limited.

Some jurisdictions do not permit certain exclusions or limitations. In those jurisdictions, these provisions apply only to the extent permitted by law.

16. Suspension and Termination

We may suspend or terminate access to the website for fraud, unlawful activity, security threats, or material violation of these Terms.

Provisions that by their nature should survive termination will continue to apply.

17. Governing Law and Disputes

These Terms are governed by the laws of the Netherlands, without regard to conflict-of-law rules.

Subject to any mandatory consumer protections or jurisdictional rights that apply to you, disputes concerning these Terms will be submitted to the competent courts in Amsterdam, the Netherlands.

This choice of law and forum does not deprive a consumer of mandatory protections that cannot validly be waived under applicable law.

Before commencing formal proceedings, both parties agree to make a reasonable good-faith effort to resolve the dispute by contacting the other party.

18. Changes to These Terms

We may update these Terms prospectively. The current version will display its effective date.

Material changes will not retroactively reduce rights relating to an order already placed unless applicable law permits and you validly agree.

19. Severability

If a provision is held unenforceable, it will be limited or removed only to the extent necessary. The remaining provisions will continue to apply.

20. Contact and Business Information

Euromarketing, trading as Oakdorn
Sole proprietorship registered in the Netherlands
Ceintuurbaan 222H
1072 GD Amsterdam
The Netherlands

KVK number: 71282823
Email: info@oakdorn.com