Refund Policy

Last updated: August 10, 2026

We want you to feel confident trying your Oakdorn Hair Brush. Eligible purchases are covered by our 90-Day Money-Back Guarantee.

90-Day Money-Back Guarantee

You may request a return within 90 days after confirmed delivery of your order.

The Oakdorn Hair Brush may be opened and reasonably tried at home during this period. The product does not need to be unused or in its original packaging to qualify for the guarantee.

Sale-priced products, promotional purchases, and bundle offers are included in the 90-Day Money-Back Guarantee unless a specific promotion clearly states otherwise before purchase.

Starting a Return

To request a return, email info@oakdorn.com and include:

• your order number;

• the email address used for the order;

• the reason for your return; and

• photographs if the product is damaged, defective, or incorrect.

If the return is approved, we will provide return instructions and the applicable return address. Items returned without first requesting a return may be delayed or refused.

After approval, the return must be handed to the carrier within 14 days unless we agree otherwise in writing.

Return Condition

Reasonable household trial use is permitted. Please remove loose hair from the brush and return the product in a reasonably clean condition.

We may deny or reduce a refund if the product:

• has been deliberately damaged;

• shows abuse or use substantially beyond a reasonable household trial;

• has been altered or repaired without authorization;

• is missing essential parts; or

• is not the product originally purchased from Oakdorn.

Normal trial use, opened packaging, and the absence of the original packaging are not by themselves grounds for refusing a return.

Return Shipping

If the product is defective, damaged in transit, or different from what you ordered, Oakdorn will provide or reimburse reasonable return shipping.

For returns based on preference or dissatisfaction, the customer is responsible for return shipping. If Oakdorn provides a prepaid label for such a return, the disclosed label cost may be deducted from the refund.

We recommend using a trackable shipping service. Oakdorn is not responsible for customer-arranged returns that are lost before they reach the designated return address.

Damaged, Defective, Incorrect, or Missing Items

Please inspect your order after delivery and contact us promptly if it is damaged, defective, incomplete, or incorrect.

Depending on the circumstances, we may provide a replacement, refund, or another remedy. We may request photographs or other reasonable information needed to investigate the problem.

Refunds

Once we receive and inspect an eligible return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. The refund will include the product price actually paid and applicable sales tax.

Original shipping charges, if any, are not refundable unless:

• the product was damaged, defective, or incorrect;

• Oakdorn failed to deliver the order as promised; or

• applicable law requires otherwise.

Your bank or payment provider may require additional time to post the refund.

If more than 15 business days have passed since we approved your return, contact info@oakdorn.com.

Order Cancellations

Contact us as soon as possible if you wish to cancel an order. We cannot guarantee cancellation after an order has entered processing or been shipped.

If Oakdorn cannot ship an order within the promised timeframe, we will provide any delay notice, cancellation option, or refund required by applicable law.

Exchanges

We do not currently process direct exchanges. The fastest option is to return the original product and place a separate order for the replacement.

Non-Returnable Items

The following are not covered by the 90-Day Money-Back Guarantee:

• gift cards;

• products not purchased directly from Oakdorn;

• products damaged through abuse or intentional misuse; and

• products returned after the applicable return period, except where required by law.

These exclusions do not limit any non-waivable rights relating to defective, misdescribed, incorrect, or undelivered products.

Contact

Oakdorn is operated by:

Euromarketing
Ceintuurbaan 222H
1072 GD Amsterdam
The Netherlands
Email: info@oakdorn.com

Do not send a return to this business correspondence address unless our return instructions specifically direct you to do so.