Shipping policy
Shipping Policy
Free Worldwide Shipping
We're proud to offer free shipping worldwide on all Oakdorn products. No minimum order required.
Processing Time
All orders require 3-5 business days for processing before shipment. During this time, our team carefully inspects and prepares your order to ensure everything meets our standards. You'll receive tracking information via email once your order has been dispatched.
Shipping Timeframes
We partner with trusted carriers to ensure your order arrives safely and promptly.
United States: 6-10 business days
Canada: 7-10 business days
Europe: 6-9 business days
Australia: 9-12 business days
Rest of World: 15-17 business days
Please note: These timeframes begin after the processing period and may vary during peak seasons or due to customs processing for international orders.
Order Tracking
Once your order ships, you'll receive a confirmation email with tracking information. Please allow up to 24-48 hours for tracking details to update in the carrier's system.
International Shipping & Customs
For international orders, please be aware that customs duties, taxes, or additional fees may apply depending on your country's regulations. These charges are the responsibility of the recipient. Delivery times may be extended due to customs processing, and we are not responsible for packages returned due to unpaid customs fees.
Shipping Restrictions
We currently ship to most countries worldwide. If you're unsure whether we ship to your location, please contact us at info@oakdorn.com and we'll be happy to confirm.
Delivery Issues
If your package appears lost or damaged during transit, please contact us immediately at info@oakdorn.com with your order number and tracking information. We'll work directly with our shipping partners to resolve the issue quickly.
Address Changes
Once an order has been processed and shipped, we cannot modify the shipping address. Please ensure your address is correct before completing your purchase. If you need to change your address before shipping, contact us immediately at info@oakdorn.com.
Questions about shipping? Contact our customer support team at info@oakdorn.com - we're here to help!